Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time (USA)
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 3–7 business days
Please note that delivery times are estimates and may vary depending on your location and carrier delays.
Shipping Rates
- Free Standard Shipping on all orders within the United States 🇺🇸
- Expedited shipping rates are calculated at checkout
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment in real-time.
Delays & Issues
While we aim to deliver your order on time, delays may occur due to:
- High order volumes
- Carrier issues
- Weather conditions
- Incorrect shipping information
We are not responsible for delays caused by shipping carriers, but we will do our best to assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- If you notice an error, contact us immediately at veltorasuppliesllc@gmail.com
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered.
If this occurs, please contact the shipping carrier directly.
However, feel free to reach out to us and we will try to assist where possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item
We will arrange a replacement or refund if applicable.
International Shipping
At this time, we only ship within the United States.
Contact Us
If you have any questions regarding shipping, please contact us:
📧 Email: info@veltorasupplies.com
We’re here to ensure your order arrives safely and on time.