Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at veltorasuppliesllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at veltorasuppliesllc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at veltorasuppliesllc@gmail.com.

30-Day Money-Back Guarantee

We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.

Eligibility for Refunds

To be eligible for a refund:

  • Your request must be made within 30 days of delivery
  • The product must be unused or partially used
  • You must provide proof of purchase (order number or confirmation email)

Non-Refundable Items

We do not offer refunds for:

  • Items purchased on clearance or final sale
  • Gift cards
  • Orders without proof of purchase

How to Request a Refund

To initiate a refund, please contact our support team:

📧 Email: info@veltorasupplies.com

       veltorasuppliesllc@gmail.com

Include:

  • Your order number
  • Reason for return
  • Any relevant photos (if applicable)

Our team will review your request and respond within 24–48 hours.

Return Process

If your return is approved:

  • You may be required to return the product to our warehouse

  • Customers are responsible for return shipping costs (unless the item is defective or incorrect)

Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider (processing times may vary)
  • If the issue persists, reach out to us at veltorasuppliesllc@gmail.com

Contact Us

If you have any questions about our refund policy, please contact us at:

📧 info@veltorasupplies.com

We’re here to help and ensure you have the best possible experience with us.