Refund policy

At VeltoraSupplies, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return and refund process.

Return Eligibility

We accept returns for both defective and non-defective products.

  • Returns are accepted within 30 days of the delivery date.

  • Items should be returned in their original condition whenever possible.

  • We also accept exchanges for eligible products within the same 30-day return period.

Free Returns

We make returns easy by offering free returns by mail.

  • Return Method: Mail

  • Return Shipping Cost: Free

  • Return Label: Included in your package

  • Restocking Fee: No restocking fee

How to Start a Return

To begin a return or exchange:

  1. Contact our customer support team using the contact information below.

  2. Use the prepaid return label included with your package.

  3. Mail your item to our return address.

Return Address

VeltoraSupplies

602 Mayfair Drive, South Floor 1

Brooklyn, NY 11234

United States

Exchanges

If you would like to exchange an item, please contact us within 30 days of receiving your order. We will assist you with the exchange process at no additional return shipping cost.

Refund Process

Once we receive and inspect your returned item, we will process your refund.

  • Refund Processing Time: Up to 10 business days after we receive your returned item.

  • Refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible. We will work quickly to resolve the issue through a replacement, exchange, or refund, depending on the situation.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us.

VeltoraSupplies

We appreciate your trust in VeltoraSupplies and are committed to making your shopping experience as smooth as possible.