Refund policy
30-Day Money-Back Guarantee
We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.
Eligibility for Refunds
To be eligible for a refund:
- Your request must be made within 30 days of delivery
- The product must be unused or partially used
- You must provide proof of purchase (order number or confirmation email)
Non-Refundable Items
We do not offer refunds for:
- Items purchased on clearance or final sale
- Gift cards
- Orders without proof of purchase
How to Request a Refund
To initiate a refund, please contact our support team:
📧 Email: info@veltorasupplies.com
veltorasuppliesllc@gmail.com
Include:
- Your order number
- Reason for return
- Any relevant photos (if applicable)
Our team will review your request and respond within 24–48 hours.
Return Process
If your return is approved:
- You may be required to return the product to our warehouse
-
Customers are responsible for return shipping costs (unless the item is defective or incorrect)
Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
-
Refunds will be issued to your original payment method
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- If the issue persists, reach out to us at veltorasuppliesllc@gmail.com
Contact Us
If you have any questions about our refund policy, please contact us at:
📧 info@veltorasupplies.com
We’re here to help and ensure you have the best possible experience with us.