Welcome to VeltoraSupplies! We're happy to help. Below, you'll find answers to some of the most common questions about our products, orders, shipping, returns, and refunds.

1. Orders & Payments

Q: How can I place an order?

A: Simply browse our store, add your desired products to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept the payment methods displayed at checkout. Available options may vary.

Q: Can I cancel or modify my order after placing it?

A: If you need to cancel or modify your order, please contact us as soon as possible. We process orders within 1 business day, so changes cannot be guaranteed once processing or shipping has begun.

2. Shipping & Delivery

Q: Where do you ship?

A: We currently ship within the United States only.

Q: Do you offer free shipping?

A: Yes! We offer FREE SHIPPING on all orders within the United States.

Q: How long does shipping take?

A: Our estimated delivery time is 4–6 business days, including:

  • Order handling time: 1 business day

  • Transit time: 3–5 business days

Q: When will my order be shipped?

A: Orders are typically processed and prepared for shipment within 1 business day.

Q: Will I receive tracking information?

A: Yes. Once your order ships, you may receive a shipping confirmation email with tracking information when available.

Q: What if my order is delayed?

A: Delivery times are estimates and may occasionally be affected by weather, carrier delays, holidays, or other unforeseen circumstances. Please contact us if your order has not arrived within the estimated timeframe.

3. Returns & Exchanges

Q: What is your return policy?

A: We accept returns for both defective and non-defective products within 30 days of delivery.

Q: Do you accept exchanges?

A: Yes! We accept exchanges within our 30-day return period. Please contact our support team for assistance.

Q: Are returns free?

A: Yes. We offer free returns by mail, and there are no restocking fees.

Q: Is a return shipping label included?

A: Yes. A prepaid return shipping label is included in your package.

Q: Where should I send my return?

A: Please send eligible returns to:

VeltoraSupplies
602 Mayfair Drive, South Floor 1
Brooklyn, NY 11234
United States

Q: What should I do if I receive a damaged or defective product?

A: Please contact our customer support team as soon as possible. We will help resolve the issue through an appropriate replacement, exchange, or refund.

4. Refunds

Q: How long does it take to receive a refund?

A: Refunds are processed within 10 business days after we receive and inspect your returned item.

Q: How will I receive my refund?

A: Refunds are issued to the original payment method used when placing your order.

Q: When will the refunded amount appear in my account?

A: After we process your refund, your bank or payment provider may require additional time to make the funds available in your account.

5. Customer Support

Q: How can I contact VeltoraSupplies?

A: Our customer support team is available to help with questions about orders, shipping, returns, exchanges, and refunds.

You can reach us through:

Q: Where is VeltoraSupplies located?

A: Our business address is:

602 Mayfair Drive, South Floor 1
Brooklyn, NY 11234
United States

Still Have Questions?

We're here to help! If you couldn't find the answer you're looking for, please contact our customer support team at info@veltorasupplies.com.

Thank you for choosing VeltoraSupplies. We appreciate your business and look forward to serving you!